L1 Helpdesk Analyst / Onsite Engineer

Job Title: L1 Helpdesk Analyst / Onsite Engineer

Location: Bangalore

Experience: 1–4 Years

Work Schedule: Monday to Saturday

Job Summary

We are looking for an L1 Helpdesk Analyst / Onsite Engineer to provide first-level IT support to users. The ideal candidate should have experience in ticket management, basic troubleshooting, and user support, along with strong communication skills.

Key Responsibilities

Provide L1 technical support for hardware, software, and basic IT-related issues.

Log, update, monitor, and resolve incidents and service requests through the ticket management system.

Perform basic troubleshooting and escalate unresolved issues to the appropriate support teams.

Maintain accurate documentation of incidents, service requests, and resolutions.

Assist users with MS Office applications and other commonly used software.

Follow up on assigned tickets and ensure timely resolution and closure.

Communicate effectively with users regarding issue status and resolution.

Provide onsite IT support and assistance as required.

Required Skills & Qualifications

1–4 years of experience in Helpdesk, Service Desk, Desktop Support, or IT Support.

Experience in Ticket Management.

Proficiency in MS Office applications.

Strong verbal and written communication skills.

Good troubleshooting and problem-solving abilities.

Proficiency in the Kannada language is mandatory.

Ability to work effectively in an onsite support environment.

Willingness to work Monday to Saturday.