L1 Help Desk Engineer

Job Summary

Mode of Work: Remote.

Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting. Initiates follow up calls with customers.

Responsibilities

• Responding to client IT support requests via chats, calls, and tickets.
• Providing technical support via remote access.
• Update and monitor ticketing systems.

Requirements

• Excellent verbal and written communication skills in English.
• Willing to work in shift rotational shift
• Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
• Good knowledge of working with Windows and macOS systems.
• Proficient knowledge of computer systems and their peripherals.
• Experience in SharePoint Online, Microsoft Office 365, Microsoft Outlook, Microsoft Word, Microsoft Excel, OneDrive etc is essential.
• Minimum 6 months voice experience in International Technical Support.
• Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup,
• VLAN, VPN, Servers, Firewall, Router, Switch, Printer etc. would be an added advantage