L1 Hardware Support / Laptop Hardware Engineer

We are looking for a skilled Dell Laptop Hardware Troubleshooting Engineer with hands-on experience in diagnosing, troubleshooting, and repairing Dell laptops and notebooks. The candidate should possess strong hardware diagnostic skills, component-level fault isolation knowledge, and experience handling warranty, RMA, and field service activities. The role requires expertise in identifying and resolving hardware failures while ensuring high-quality customer support and service standards.

Work Mode : Onsite

Notice period : Immediate - 15days Preferred

Key Responsibilities

• Diagnose and troubleshoot Dell laptops and notebooks for hardware-related issues.
• Troubleshoot No Power, No POST, No Boot, No Display, overheating, battery, charging, and intermittent issues.
• Perform component-level isolation of motherboard, RAM, SSD/HDD, CPU, GPU, display, keyboard, touchpad, Wi-Fi, speakers, webcam, and USB ports.
• Perform hardware diagnostics using Dell SupportAssist/ePSA diagnostics and interpret error codes.
• Troubleshoot BIOS/UEFI, firmware, driver, and hardware interaction issues.
• Use multimeter, power supply, and basic electronic troubleshooting tools when required.
• Inspect connectors, cables, ports, and boards for physical damage or loose connections.
• Perform FRU replacement such as motherboard, RAM, SSD, battery, LCD, keyboard, fan, heatsink, and other replaceable parts.
• Follow ESD and hardware safety procedures during laptop disassembly and repair.
• Verify the system after repair by performing functional and diagnostic tests.
• Document troubleshooting steps, findings, replaced parts, and resolution in the ticketing system.
• Escalate complex or unresolved issues to L2/L3 engineering teams with proper technical details.
• Support RMA, warranty, field-service, and customer-reported hardware failures.
• Maintain troubleshooting records and contribute to recurring-issue/root-cause analysis.