L1 Engineer
TerraPay · Bengaluru · onsite · Posted 32d ago
Not disclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role overview:
As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project
operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role
demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues
efficiently to maintain high service standards. This position is critical to maintaining high service
standards and operational efficiency.
How you will create impact:
Responsibilities:
TerraPay is a global money movement player on a
mission to build a borderless financial world. We
believe payments should be instant, reliable,
transparent, seamless, and fully compliant.
Registered and regulated across 31 global markets, we
are a leading payments partner for banks, mobile
wallets, money transfer operators, merchants, and
financial institutions.
We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights
Fintech 100 and the 2024 Financial Times 1000 lists.
As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project
operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role
demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues
efficiently to maintain high service standards. This position is critical to maintaining high service
standards and operational efficiency.
How you will create impact:
Responsibilities:
- Monitoring the implementation & operation of defined controls and recommendations
- Support all Project & Operations as Level 1 support
- Understand project's working guidelines, technology, framework etc
- Initial troubleshooting skills for OS/applications/Interfaces /DBs
- Vendor coordination skills, Monitoring & Reporting
- Carry out routine activities & checklists
- Taking ownership of customer issues until resolved, escalated or resolved
- Monitor service through tools. Available 24X7 for support
- Strict SLA compliance at all stages
- Fresher
- Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc. (Computers)degree from a reputed University
- Basic knowledge or working on windows and unix platforms
- Should have good understanding of the commands in Linux
- Knowledge on scripting languages (e.g. bash shell scripting, Perl, etc)
- Excellent working familiarity with NMS tools , Ticketing tools and MS Excel
- Protocol and Packet analyzers (TCPDUMP, Ethereal)
- Knowledge on monitoring system resources like CPU, memory, disk, logs, processes etc
- Knowledge on log search using grep commands, extraction of data etc
TerraPay is a global money movement player on a
mission to build a borderless financial world. We
believe payments should be instant, reliable,
transparent, seamless, and fully compliant.
Registered and regulated across 31 global markets, we
are a leading payments partner for banks, mobile
wallets, money transfer operators, merchants, and
financial institutions.
We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights
Fintech 100 and the 2024 Financial Times 1000 lists.
Sourced from foundit
Skills
Log search using grep commandsProtocol and Packet analyzerstcpdumpTicketing ToolsPerlBash/Shell ScriptingNMS toolsEtherealexcel
About TerraPay
TerraPay
FinTech
51
employees
2014
12 years old
London
GB
About
TerraPay facilitates cross-border payments, enabling financial transactions globally to enhance financial inclusion in diverse markets, supporting numerous financial platforms.
Industries
FinTech
Employee ratings
139 reviews
3.3/ 5
Culture
3.3
Career growth
2.7
Work-life
3.3
Employees rate it well for
Work Culture15Work Life Balance9Senior Management8Office Politics7Work Environment6
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