L1 Application / Production Support

Key Responsibilities

• Monitor production applications and system alerts.
• Log and manage incidents using ServiceNow.
• Perform initial troubleshooting and impact analysis.
• Monitor batch jobs using Control-M / AutoSys.
• Perform SQL queries for data validation.
• Follow Incident Management, SLA, and escalation procedures.
• Coordinate with L2/L3, Development, Database, and Infrastructure teams.
• Maintain incident documentation and knowledge articles.
• Provide support in a 24/7 rotational shift environment.

Candidate Profile

• Strong troubleshooting and analytical skills.
• Good verbal and written communication.
• Ability to work in a high-volume production support environment.
• Willingness to work in 24/7 rotational shifts.
• Immediate Joiners / Short Notice Candidates preferred.

Interested candidates can share their updated resume at:
[email removed]