L1 Application & Network Support Monitoring Professional
Parkar Digital · Ahmedabad · onsite · Posted 29d ago
Undisclosed0–1 yrsfulltimeSourced from
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About this role
Job Summary: We are looking for an L1 Application Network Support Monitoring to join our Operations team. The primary responsibility of this role is to monitor applications, servers, and network systems, respond to alerts, and ensure timely escalation as per defined processes. Strong communication skills and attention to detail are critical for success in this position.
Key Responsibilities:
- Monitor applications, servers, and network systems in real time
- Track alerts, system performance, and service availability
- Log incidents and perform basic L1 troubleshooting
- Escalate issues to L2/L3 teams as per process
- Perform routine health checks (applications, APIs, servers, network)
- Maintain proper documentation and shift handover reports
- Follow SOPs and ensure SLA adherence
Required Skills:
- Excellent verbal and written communication skills
- Strong attention to detail and ability to follow processes
- Basic understanding of:
-Applications and servers
Key Responsibilities:
- Monitor applications, servers, and network systems in real time
- Track alerts, system performance, and service availability
- Log incidents and perform basic L1 troubleshooting
- Escalate issues to L2/L3 teams as per process
- Perform routine health checks (applications, APIs, servers, network)
- Maintain proper documentation and shift handover reports
- Follow SOPs and ensure SLA adherence
Required Skills:
- Excellent verbal and written communication skills
- Strong attention to detail and ability to follow processes
- Basic understanding of:
-Applications and servers
-Networking fundamentals (IP, DNS, ports, connectivity)
-Monitoring concepts (alerts, uptime, latency)
- Basic computer and troubleshooting skills
- Ability to work in rotational 24x7 shifts
- Calm and composed during high-priority incidents
Qualification:
- Basic computer and troubleshooting skills
- Ability to work in rotational 24x7 shifts
- Calm and composed during high-priority incidents
Qualification:
- 0.6 - 1 year / Fresher / Recent graduate (IT, Computer Science, or related field preferred)
- Willing to work in night shifts and weekend rotations
- Exposure to monitoring tools (e.g., Grafana, Zabbix, MS defender, etc.)
- Basic understanding of ticketing tools (Jira, ServiceNow, etc.)
- Knowledge of Linux or Windows basic commands
- Awareness of ITIL or incident management concepts
- Basic understanding of ticketing tools (Jira, ServiceNow, etc.)
- Knowledge of Linux or Windows basic commands
- Awareness of ITIL or incident management concepts
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
GrafanaServicenowIncident ManagementTroubleshootingnetworking fundamentalsDNSTicketing ToolsapiszabbixMs DefenderComputer NetworksMonitoring ToolsSLAJira AtlassianCommunication SkillsticketingoperationsLinux
About Parkar Digital
Parkar Digital
IT Services & Consulting
201-500
employees
2016
10 years old
Pune, Maharashtra
India
₹13L PA avg
Avg at Parkar Digital
About
Parkar Digital drives software innovation, utilizing cloud and data technologies to enhance customer experiences and reduce operational costs for diverse corporations.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.0/ 5
Culture
3.4
Career growth
3.1
Work-life
3.3
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