L1 App/NOC Monitoring

Role Overview:

We are hiring an Application & Network Support Monitoring to join our Operations team. The primary responsibility of this role is to monitor applications, servers, and network systems, respond to alerts, and ensure timely escalation as per defined processes. Strong communication skills and attention to detail are critical for success in this position.

Key Responsibilities:

• Monitor applications, servers, and network systems in real time
• Track alerts, system performance, and service availability
• Log incidents and perform basic L1 troubleshooting
• Escalate issues to L2/L3 teams as per process
• Perform routine health checks (applications, APIs, servers, network)
• Maintain proper documentation and shift handover reports
• Follow SOPs and ensure SLA adherence Required Skills
• Excellent verbal and written communication skills
• Strong attention to detail and ability to follow processes
• Basic understanding of:

Applications and servers

Networking fundamentals (IP, DNS, ports, connectivity)

Monitoring concepts (alerts, uptime, latency)

• Basic computer and troubleshooting skills
• Ability to work in rotational 24x7 shifts
• Calm and composed during high-priority incidents

Good to Have (Not Mandatory):

• Exposure to monitoring tools (e.g., Grafana, Zabbix, MS defender, etc.)
• Basic understanding of ticketing tools (Jira, ServiceNow, etc.)
• Knowledge of Linux or Windows basic commands
• Awareness of ITIL or incident management concepts