L&D Lead Delivery

Job Purpose:

Deliver best-in-class Learning and Development programmes by ensuring effective content development, delivery mechanisms, external liaising, participant assessment and process improvement. Drive induction of new joiners and administer L&D backend activities

Main Accountabilities

Training Delivery & Effectiveness evaluation:

• Leverage the Kirk Patrick model for training effectiveness to conceptualize and deploy tools and system to conduct training knowledge transfer and gauge effectiveness evaluation across all 4-leaves as per program needs
• Facilitate data inputs and MIS management for key training function metrics to create robust reporting and efficiency throughput tracking
• Deploy latest methods to leverage digital platforms and technology solutions for pre & post training effectiveness
• Partner with key internal SMEs or stakeholders to understand the key training impact metrics and work of evaluation matrix to gauge effectiveness
• Drive execution of training programs including preparing and sending program invitations, driving participation, tracking completion of pre-training questionnaires (where required), arranging program logistics (food, stay & training material), tracking attendance, etc
• Arrange all logistics and infrastructure required for the actual delivery of training in the most effective and feasible manner
• Collect feedback on participants experience in terms of performance of faculties, the effectiveness of infrastructure, effectiveness of institutional tie-ups and participant engagement during training, etc. to gather an accurate understanding of training effectiveness. Take necessary actions, if any, basis the feedback received

Digital Learning and Content development:

• Exposure to content authoring tools, hands on experience in crafting training modules using ADDIE model for content development
• Knowledge of micro learning platforms , MOOCs and other Edtech partner to strengthen the Digital learning landscape
• Hands on experience to create CBTs, storyboards, learning manuals and other new age training materials / aids
• Know how of app based learning platforms and ability to work with training partners to develop content mobile enabled, learning nuggets etc.
• Hands on exposure to design Digital mailers, Infographics, audio / visual aids to augment learning experience

Learning Management System:

• Take complete ownership of the Learning Management system Admin profile - Success factor, ensure employee training data is up to date at any given time.
• Manage staff training records & related databases and learning material systematically and accurately for management information purposes.
• Track individual employee learning reports through LMS Platform. Provide reports to manager and leadership team as requested.
• Ensure all courses are appropriately tagged on each employees Individual profile.
• Conduct awareness sessions for employees on how to use the LMS to get maximum benefit from the system.
• Ensure all mandatory training programs are tagged on the system for all employees and is completed by them in a timely manner. Track and report progress to the Head L &D on a periodic basis
• Knowledge management via LMS portal for organization wide learning courses / academies / intervention as applicable.

Vendor Management / Empanelment:

• Monitor and renew agreements/contracts with vendors on a periodic basis. Liaise with the training vendors and suppliers
• Deep dive to evaluate vendor partners and create a robust comparison on key selection parameters to bring best in class training partner onboard for
• Design training agreements and Service level agreement (SLA) with clear Turn Around Time (TAT) with clear definition of work scope and annexures for commercial terms & conditions in partnership with Legal team
• Negotiate all commercial aspects of delivering training through the external facilitators and seek necessary approvals on the same.
• Help identify external trainers and vendors capable of delivering niche / specialized training programs as per BU /Stakeholder needs.
• Ability to manage the end to end vendor registration to vendor payment process in line with organization guidelines and tools
• Review E-Modules from each vendor to align with internal competency/capability requirement.

Requirements and Skills:

• Minimum Degree: MBA / ISTD certified or similar

• Minimum Years / Type of experience: Minimum 12-14 years of experience

• Area-specific knowledge:

-Planning, scheduling and overall event management skills

-Effective facilitation skills

-Hands on LMS administration & dashboards

-Collaboration and team player

-Exposure to Instructional design and content tools like articulate, html, micro learning platforms

-Proficiency in MS tools / Zoom and other online tools