Kronos & SAP Workforce Consultant

As a Kronos & SAP Workforce Consultant, you will serve as the crucial link between Information Technology (IT) and the Departmental Business/Technical Process Customers. You will be responsible for aligning the needs of specific business or technical systems with the capabilities of the current IT tools and technologies. In this role, you will need to think conceptually about information management and communicate your ideas clearly to non-technical stakeholders. At the same time, you will be expected to understand technical requirements logically and convey them effectively to the IT Development team.

Job Duties and Responsibilities:

• You will review, analyze, and evaluate business and technical system requirements, offering recommendations on how IT technologies can best support business goals.
• You will implement strategies by configuring systems and creating detailed programming specifications for IT developers.
• You will conduct complete life-cycle testing (unit and integration) for business and technical processes, ensuring smooth cross-functional operations.
• You will provide end-to-end support and maintenance for complex business/technical processes by managing data accuracy and ensuring system tables are updated on schedule.
• You will troubleshoot issues in collaboration with stakeholders and recommend corrective actions by leveraging team insights and technical expertise.
• You will create and maintain thorough documentation for your area of responsibility, which may serve as reference material for management or training content for stakeholders.
• You will expand the use of current technologies and connected business/technical processes, continuously building your knowledge through training, self-study, and collaboration with subject matter experts.

Job Qualifications:

• You hold a Bachelors Degree in MIS, Computer Science, Engineering, Technology, Business Administration, or a related field.
• You bring 5+ years of experience in a functional or IT support role within a specific business/technical domain.
• You have hands-on experience with Kronos and SAP Workforce solutions.
• Min 3+ years of experience in L2 Support.
• You are capable of understanding and updating business processes, ensuring they align with evolving needs.
• You have the skills to modify, extend, and troubleshoot master data, with an awareness of the impact on costing and system interfaces.
• You are proficient in the current Microsoft Office Suite.
• You possess strong organizational, communication, and time management skills.
• You demonstrate strong analytical and problem-solving abilities, with excellent written and verbal communication skills in English.