Kottayam Ettumanoor | Team Lead

Key Responsibilities

• Manage end-to-end daily Last Mile Operations at the Delivery Center.
• Plan and allocate manpower based on daily shipment volume and operational requirements.
• Supervise and manage Delivery Executives / Field Executives and ensure optimum productivity.
• Plan delivery routes and ensure timely dispatch and delivery of shipments.
• Monitor shipment performance, pending shipments, undelivered shipments and RTO.
• Track operational KPIs, productivity and SLA adherence.
• Ensure proper attendance, discipline and manpower availability.
• Handle customer and operational escalations and ensure timely resolution.
• Coordinate with Hub, Customer Service and other internal teams for smooth shipment movement.
• Conduct daily team briefings and communicate operational targets.
• Monitor delivery quality and ensure adherence to company SOPs and processes.
• Prepare and maintain daily MIS / operational reports.
• Identify operational gaps and implement corrective actions to improve productivity and service quality.
• Ensure compliance with safety, security and operational guidelines.