Kotak Mahindra Bank - CCU(Voice, Email & Chat)

Inbound Customer Service Executive (NRCCU) & Email, Chat Support

BANK ON ROLL: Kotak Mahindra Bank
Department: Customer Service NRCCU
Employment Type: Full-Time | Direct Payroll

Role Overview:
The Inbound Customer Service Executive will manage inbound customer interactions across calls, email, and chat platforms. The role requires strong communication skills, service orientation, and the ability to resolve queries efficiently while maintaining quality standards.

Primary Responsibilities:

• Attend inbound customer calls with professionalism
• Provide email and chat-based support
• Address customer concerns related to banking products and services
• Ensure issue resolution within defined TAT
• Record and document all customer interactions accurately
• Maintain service quality and compliance standards

Candidate Requirements:

• Graduation (Any Stream) Mandatory
• Freshers eligible to apply
• Prior customer service experience preferred
• Age between 18 -31 years
• Strong verbal and written English communication skills
• No academic or employment gap exceeding 6 months

Compensation:

• Experienced: Up to 4.50 LPA (CTC) based on performance

How to Apply ?

Interested candidates can share their CVs on WhatsApp on the number below

Contact On: HR Siddhi - [phone removed]