Kotak Mahindra Bank - CCU RL (Customer Service - Retail Credit Card)

Job Role: Customer Service Executive Retail Credit Cards

Company: Kotak Mahindra Bank

Employment Type: Full-Time | Direct Payroll

Job Description:
Kotak Mahindra Bank is hiring Customer Service Executives to handle retail credit card customer queries and service requests. The role involves resolving card-related concerns, processing requests accurately, and delivering a high-quality customer experience while following banking policies and compliance standards.

Key Responsibilities:

• Handle credit card-related customer queries and service requests.
• Assist with activation, billing, payments, statements, disputes, card replacement, reward points, and limit-related requests.
• Resolve customer concerns and escalate complex cases when required.
• Maintain accurate customer interaction and service records.
• Ensure adherence to bank policies and regulatory guidelines.

Eligibility:

• Graduation mandatory (any stream).
• Minimum 1 year of experience in Banking, Financial Services, Credit Card Operations, or Customer Service.
• Age: 2030 years.
• Good verbal and written communication skills in English.
• Male/Female candidates can apply.

CTC: Up to 4.50 LPA, based on interview performance.

Shift: Rotational day shifts between 7:00 AM and 8:00 PM.
Working Hours: 9 hours including breaks.
Weekly Offs: 8 rotational offs per month.
Candidates must be flexible to work on weekends and public holidays as per business requirements.

Interested candidates can apply now!

For interview scheduling and further details, contact:

HR Dipti - [phone removed]