Knowledge Manager

Job Description:

Looking for Knowledge Manager responsible for developing, implementing, and governing knowledge management practices that enable effective capture, organization, sharing, and reuse of organizational knowledge. The role ensures that employees have easy access to accurate information, best practices, lessons learned, and reusable assets to improve operational efficiency, innovation, and business performance.

Required Skills

• Knowledge Management Frameworks
• SharePoint, ServiceNow Knowledge Management, Knowledge Bases
• Data Analysis and Reporting
• Process Improvement
• Stakeholder Management
• Communication and Facilitation Skills

Key Responsibilities

Knowledge Management Strategy

• Develop and implement enterprise-wide knowledge management strategies and frameworks.
• Establish governance models, standards, and processes for knowledge creation, retention, and sharing.
• Align KM initiatives with organizational objectives and business outcomes.

Knowledge Repository Management

• Create and maintain knowledge bases, portals, wikis, and document repositories.
• Ensure content is accurate, relevant, current, and easily searchable.
• Define taxonomy, metadata, and content lifecycle management processes.

Knowledge Sharing & Collaboration

• Promote a culture of collaboration and knowledge sharing across teams.
• Facilitate communities of practice, learning forums, and knowledge-sharing sessions.
• Capture and disseminate lessons learned, case studies, success stories, and best practices.

Performance & Governance

• Define and monitor KM KPIs and success metrics.
• Conduct periodic audits and reviews of knowledge assets.
• Track adoption, usage, and effectiveness of KM initiatives and recommend improvements.

Training & Change Management

• Train employees on knowledge management tools, processes, and best practices.
• Drive awareness campaigns and change management activities to improve KM adoption.
• Support organizational learning and continuous improvement initiatives.