Knowledge Management Specialist

ROLE HIGHLIGHTS:

• Knowledge Management Specialist

• Location: Espoo, Finland

• Department: Data

• Reports to: Senior Customer Excellent Manager

• Employment type: Permanent

• Workplace model: Hybrid

• Employment is subject to applicable security screening (incl. SUPO, where required)

WHY THIS ROLE MATTERS:

Customer Excellence sits at the integration layer between our customers and internal teams. This role owns the quality and coherence of how CE captures, structures, and shares knowledge - raising the professionalism of our operational documentation and keeping it alive as our processes evolve.

The primary focus is knowledge management: turning scattered, fast-changing operational reality into clear, trusted, well-structured content that others can rely on. Alongside that, the role offers the opportunity to grow into project and OKR facilitation - helping keep distributed work coherent as it moves between CE, Product, Program Management, and Operations. This is a role for someone who treats documentation as a live operating asset, not a static archive.

WHO WE ARE

ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.

ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.

ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.

Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific.

YOUR DAY-TO-DAY RESPONSIBILITIES

Knowledge management (primary focus)

• Establish and enforce a documentation standard across CE - structure, tone, versioning, and discoverability - so our output is professional and trustworthy internally and, where relevant, to customers.

• Own the CE operations playbook end to end: fulfilment processes, escalation paths, decision frameworks, and the operating model. Keep it accurate as processes change, not documented once and left to age.

• Consolidate and retire legacy content, establishing a single source of truth rather than fragmented parallel versions.

• Build templates and conventions others can follow, so documentation quality doesn't depend on any one person.

Project and OKR facilitation (opportunity to grow into)

• Support OKR drafting, circulation, and alignment cycles across CE and dependent teams - keeping what CE is measured on distinct from what it depends on.

• Coordinate across intra- and inter-team workstreams: capture decisions, close feedback loops, and keep the written record in sync with operational reality as roll-outs and process changes land.

WHAT WE’RE LOOKING FOR

Must haves:

• Proven experience owning operational or process documentation in a fast-moving environment - you've done the real work, not just contributed to it.

• Sharp editorial judgement: able to turn messy, evolving reality into clear, structured, professional content.

• Comfort with ambiguity and frequent change; you keep knowledge current as the underlying processes shift.

• Coordination instincts, comfortable working across functions without direct authority.

• Excellent written English; additional languages are a plus in our multicultural environment.

Nice to have

• Experience in a technical, operations-heavy, or New Space / SaaS scale-up environment.

• Familiarity with knowledge tools (Confluence or similar) and lightweight documentation-as-code practices.

• Interest or prior exposure to OKR facilitation and cross-functional coordination.

WORKING AT ICEYE

At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.

HOW WE WORK (OUR VALUES)

Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.

• Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.

• See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.

• Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.

• Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.

• Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.

BENEFITS

Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.

We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.

Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.