Knowledge Management Specialist

Knowledge Management Specialist

Role Overview

This role is critical to the success of Mastek HUB, Mastek's enterprise knowledge platform. The individual will help transform HUB into a trusted, AI-enabled knowledge ecosystem by ensuring business-critical content is curated, discoverable, and readily accessible. The role directly contributes to improving organizational productivity, accelerating sales enablement, and strengthening Mastek's AI-driven knowledge initiatives.

Key Responsibilities

• Manage end-to-end content lifecycle on HUB, including uploads, updates, governance, and quality control.
• Maintain and enhance strategic assets such as case studies, win stories, testimonials, solution offerings, and industry collateral.
• Perform tagging, metadata management, and content structuring to improve searchability and AI-driven recommendations.
• Collaborate with Service Line Leaders and business stakeholders to ensure content relevance and accuracy.
• Support HUB adoption initiatives by ensuring users have access to trusted and actionable knowledge.
• Contribute to AI enablement efforts by preparing and organizing content for intelligent search and automation use cases.

Candidate Profile

• 2–4 years of experience in content management, knowledge management, business operations, or related functions.
• Strong proficiency in MS Office and familiarity with SharePoint, CMS, or knowledge repositories.
• Excellent communication and stakeholder management skills.
• Detail-oriented with an analytical mindset and strong content governance capabilities.

Business Impact

• Strengthen HUB as the single source of truth across Mastek.
• Improve productivity through better knowledge accessibility and reuse.
• Support AI-driven initiatives by creating structured and discoverable enterprise knowledge assets.
• Enable faster sales, presales, and delivery outcomes through effective knowledge management.