Knowledge Management Specialist I

Essential Duties and Responsibilities:

• Provide consistent, professional, and high-quality client support to our client base through an online support queue
• Communicate and collaborate across teams and departments to help resolve issues.
• Become proficient on the Knowledge Services learning platforms (ModMed U and ModMed Communities) to provide both client and internal support.
• Performs administrative duties in support of Knowledge Services projects and initiatives.
• Practice and enforce text formatting, graphic layout, and other elements that are consistent with ModMed s visual brand identity.
• Opportunities to support the creation of video and written educational content.

Experience and Skills Requirements:

• Entry level position; associates degree preferred.
• Excellent spelling, grammar, and punctuation
• Moderate to high technical aptitude
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to manage multiple tasks and prioritize as needed.
• Motivation to provide exceptional customer service.
• Expertise in evaluating, troubleshooting, and following up on customer issues.