Knowledge Delivery Specialist

Job Summary

Owner of knowledge quality, governance and learning effectiveness across OSS Finance & Procurement. You ensure that critical process knowledge remains current, accessible and trusted while creating a strong learning ecosystem that supports operational excellence, onboarding success and future AI-enabled capabilities. Act as the bridge between operations, learning and continuous improvement by converting operational knowledge into scalable organizational capability.

What were looking for

University degree and 3-5 year of related experience, or minimum 7 years of related experience

Responsibilities

• Establish and maintain a single source of truth for all Finance & Procurement knowledge assets, ensuring accuracy, accessibility and governance
• Maintain and continuously improve OSS Finance & Procurement knowledge assets, ensuring information is accurate, accessible and aligned with current operations.
• Own the quality, governance and lifecycle management of DTPs, process documentation, training materials and knowledge articles.
• Establish and maintain a structured review process to ensure documentation remains current and compliant with governance standards using tools that ensure clear audit trails
• Establish license to operate framework for OSS users (as part of onboarding into shared services).
• Collaborate with process teams and OSS stakeholders to identify and address training requirements. Work closely with Business Support teams to identify knowledge gaps and ensure a closed loop process from issue identification to knowledge updates.
• Enable the development of AI-ready knowledge by ensuring content is structured, standardized and searchable.

Knowledge Management specific responsibilities

• Own governance, quality assurance and lifecycle management of all OSS DTPs, process documentation and knowledge assets.
• Define, maintain and continuously improve documentation standards, templates and quality criteria for DTPs and knowledge content.
• Review and assess DTPs and knowledge assets against established quality, compliance and usability standards, ensuring consistency across OSS.
• Maintain the Single Source of Truth for Finance & Procurement knowledge and learning content.
• Ensure timely review, approval and refresh cycles for all knowledge assets, including tracking compliance with documentation governance requirements.
• Facilitate the creation and maintenance of onboarding curricula, training plans and licence-to-operate requirements for OSS employees.
• Drive closed-loop learning by translating support cases, audit findings, process changes and operational improvements into updated documentation and learning content.
• Build and maintain AI-ready knowledge structures that support future automation, search and self-service capabilities.
• Track and report knowledge quality, documentation compliance, review-cycle adherence and onboarding effectiveness metrics.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.