Key Accounts Specialist

Role & responsibilities

• Merchant Acquisition: Identify, pitch, and onboard premium, high-value accounts (hospitals, hotels, large retailers, luxury outlets, and service providers) for EDC machine installations.
• Account Management & Retention: Act as the dedicated point of contact for assigned premium merchants, ensuring proactive engagement, prompt issue resolution, and zero churn.
• Terminal Activation & Usage (TPV): Drive active terminal usage post-deployment, monitor transaction performance, and consistently meet monthly sales and TPV targets.
• Field Execution & KYC: Conduct regular market visits for lead generation, KYC document collection, hardware deployment, and merchant staff training on billing and reconciliation.
• Cross-Functional Coordination: Collaborate closely with internal operations, logistics, and technical support teams for rapid onboarding and smooth service delivery.

Preferred candidate profile

• Experience: 14 years of proven track record in B2B field sales or business development in Fintech, Payments, Banking, or POS/EDC acquiring.
• Education: Any Graduate is mandatory; MBA is preferred but not essential.
• Skills: Strong negotiation and communication skills, ability to independently navigate field visits, and proficiency with CRM apps and MS Excel for pipeline tracking.
• Industry Background: Merchant acquiring, EDC/POS terminal sales, QR/soundbox sales, or banking merchant services.