Key Accounts Manager

Roles and Responsibilities :

• Manage a portfolio of key clients, ensuring high levels of client satisfaction and retention through effective communication, problem-solving, and proactive service delivery.
• Develop and execute strategies to grow existing business relationships, identify new opportunities, and expand services offered to clients.
• Collaborate with internal teams (e.g., production, design) to ensure timely delivery of projects while maintaining quality standards.
• Analyze market trends and competitor activity to stay ahead in the industry.

Job Requirements :

• 2-9 years' experience in B2B sales or digital sales with a focus on internet sales or advertising agency services.
• Proven track record in key account management, business development, or client coordination/relationship building.
• Strong understanding of the printing & publishing industry landscape; knowledge of latest technologies/trends an asset.