Key Accounts Manager

Role & responsibilities

Business Growth & Channel Management

• Develop and execute the Quick Commerce and E-Commerce business strategy to drive revenue growth and market penetration.
• Manage relationships with Quick Commerce and E-Commerce partners and account managers.
• Negotiate commercial terms, promotional activities, visibility programs, and joint business plans.
• Identify opportunities for assortment expansion and new product launches across platforms.

Sales & Revenue Management

• Own channel-wise sales targets, GMV, revenue, and profitability objectives.
• Monitor daily, weekly, and monthly sales performance and initiate corrective actions where required.
• Drive category growth through effective pricing, promotions, and merchandising strategies.
• Maximize product visibility and conversion rates on partner platforms.

Inventory & Supply Chain Coordination

• Ensure optimum inventory availability across dark stores, fulfillment centers, and partner warehouses.
• Coordinate with supply chain, production, and warehouse teams to minimize stock-outs and overstock situations.
• Monitor fill rates, order fulfillment performance, and inventory turnover.

Marketplace Operations

• Manage product listings, content accuracy, pricing updates, and promotional campaigns.
• Ensure seamless onboarding of new SKUs and categories.
• Track and resolve operational issues related to order processing, returns, claims, and customer complaints.

Data Analysis & Performance Monitoring

• Analyze sales trends, customer behavior, SKU performance, and competition.
• Prepare regular business reviews and performance reports for management.
• Monitor key metrics such as GMV, sell-through rates, fill rates, ROAS, customer acquisition, and profitability.
• Utilize insights to improve assortment planning and operational efficiency.

Marketing & Promotions

• Plan and execute platform-specific campaigns, seasonal promotions, and brand visibility initiatives.
• Coordinate with the marketing team for digital campaigns and new product launches.
• Optimize promotional investments to maximize return on investment.

Preferred candidate profile

• 6-10 years of experience in e-commerce industry with expertise in Quick Commerce/ E-commerce platforms like Flipkart, Amazon, Myntra, Meesho, Blinkit, Zepto etc.
• Proven track record of success in managing key accounts and driving sales growth through category management.