Key Accounts Manager

A. Client Relationship Management

• Serve as the primary point of contact for key clients, ensuring exceptional service.
• Develop and maintain strong, long-term relationships with existing clients.
• Address client inquiries, concerns, and operational issues in a timely and effective manner.
• Regularly assess client needs and satisfaction levels to identify growth opportunities.
• Coordinate with internal teams to ensure timely and quality service delivery.

B. Business Development & Growth

• Identify new business opportunities within the existing client base.
• Work towards achieving monthly and annual revenue targets.
• Coordinate with internal teams for smooth execution and customer satisfaction.
• Support collections and maintain healthy client relationships.

C Sales & Revenue Expansion

• Actively seek to expand the company's business with existing clients.
• Work towards increasing client engagement and maximizing revenue per account.
• Drive negotiations and close business opportunities aligned with company profitability targets.

D. Coordination & Reporting

• Work closely with Operations, Finance, and Customer Support teams to streamline processes.
• Maintain accurate records of client interactions, sales progress, and business opportunities.
• Provide regular MIS reports and updates to management regarding account performance

E. Compliance & Documentation

• Ensure all commitments, communications, and service expectations are documented and adhered to.
• Maintain compliance with company policies and operational procedures.