Key Accounts Manager

Designation- Key Account Manager

Department-Business Development

Reports To- Sales Head / Business Head

Company- EaseMyDeal (Inditab Esolutions Pvt. Ltd.)

Location- Sector-3, Noida (near Sector-16 Metro Station)

Work Mode & Days- Work from Office, with client visits as required | Monday to Friday

Experience- 2-4 years in key account management / B2B sales, preferably in fintech, payments, telecom or BFSI

Qualification- Graduate; MBA / PGDM in Sales or Marketing preferred

CTC- 4-6 LPA

About EaseMyDeal

EaseMyDeal (Inditab Esolutions Pvt. Ltd.) is a Noida-based digital marketplace for everyday online services mobile, DTH and FASTag recharges, bill payments, flight bookings, gift cards, e-government registrations, business formation and tax filing. We serve 1 million+ customers and a network of 1,000+ agents across India. EaseMyDeal is a DPIIT-recognised startup, ISO-certified, and an authorised Income Tax PSA (UTIITSL).

Job Summary

We are looking for a Key Account Manager to own and grow EaseMyDeals key business accounts high-value agents, retailers, distributors and business partners. You will build strong relationships, increase transaction volumes, cross-sell our services and make sure every key account gets fast, reliable support.

Key Responsibilities

1. Account Management & Growth

• Manage a portfolio of key accounts and act as their single point of contact for business, service and escalations.
• Drive growth in transaction volumes, revenue and active usage across recharges, bill payments, travel, PAN/tax and other services.
• Prepare account plans with targets, and review performance with each key account .
• Track account-wise transactions, revenue and trends daily, and act quickly on any drop in volumes.
• Segment accounts by value and potential, and prioritise time and effort accordingly.

2. Activation, Retention & Cross-Sell

• Activate new and inactive accounts through onboarding, training and regular follow-ups.
• Spot declining or at-risk accounts early and act to retain them.
• Identify cross-sell and upsell opportunities and introduce new services and schemes to accounts.
• Run reactivation drives for dormant accounts and measure their results.
• Plan and execute schemes, contests and incentive programs to boost account performance, within approved budgets.

3. Relationship & Service Excellence

• Build strong relationships with account owners and decision-makers through calls, visits and reviews.
• Coordinate with Operations, Support, Tech and Finance to resolve transaction, settlement, commission and wallet issues within TAT.
• Share account feedback with Product and Marketing to improve services and offers.
• Train account staff on new services, app/portal features and correct transaction processes.
• Maintain a log of escalations, track them to closure and highlight recurring issues for permanent fixes.

4. Commercials, Compliance & Reporting

• Communicate commission structures, schemes and policy updates; negotiate commercials within approved limits.
• Ensure accounts complete onboarding documentation and KYC, and follow company usage and fraud-prevention policies.
• Maintain account data in the CRM and share weekly reviews and a monthly MIS on volumes, revenue, activation and churn.
• Track competitor offerings, commissions and schemes in the market and share insights with leadership.
• Identify and onboard new high-potential accounts through referrals and existing relationships.

Skills & Requirements

Must-Have Skills

• 24 years of experience in key account management, B2B sales or channel/partner management.
• Proven track record of growing accounts and achieving sales, revenue or volume targets with numbers to show.
• Strong relationship-building skills with business owners, retailers or partners.
• Good negotiation, persuasion and problem-solving skills, including handling escalations calmly.
• Clear communication in Hindi and English, with confidence in client calls, meetings and presentations.
• Working knowledge of MS Excel/Google Sheets (filters, Pivot Tables, VLOOKUP) for tracking and reporting.
• Experience using a CRM or structured tracker to manage accounts and follow-ups.
• Self-driven and target-oriented, with the discipline to manage multiple accounts at once.

Good-to-Have Skills

• Experience in fintech, digital payments, recharge/bill-pay, telecom distribution, BFSI or travel B2B.
• Understanding of agent/retailer networks, distributor models and commission structures.
• Familiarity with digital payment flows UPI, wallets, BBPS, AePS and settlement basics.
• Exposure to KYC, onboarding documentation and fraud-prevention practices.
• Experience with CRM tools such as Zoho, Salesforce, HubSpot or LeadSquared.
• Basic data analysis skills to identify account trends and opportunities.
• Knowledge of the Delhi NCR / North India retail and distribution market.

Behavioural Competencies

Customer-first mindset, ownership, integrity in commercial dealings, persistence, a positive attitude under pressure and strong follow-through.

Why Join EaseMyDeal

• Own Real Relationships: Manage high-value accounts in a network of 1,000+ agents and partners, with direct impact on revenue.
• Many Services to Offer: Recharges, bill payments, travel, gift cards and tax services give you multiple ways to grow every account.
• Learn Fintech from the Inside: Hands-on exposure to digital payments, settlements and partner business.
• Grow with Us: A clear path to Senior KAM and team-lead roles as the business scales.