Key Accounts Manager

Location: Ahmedabad (Makarba)

(5 Days Work From Office)
Shift Timings: 6 PM to 3 AM
Experience: 510 Years
Joining: Immediate / 30 Days

US Shift

Job Summary
We are looking for an experienced and client-focused Key Account Manager (KAM) Sales (Scan to BIM) to manage and grow relationships with US-based clients in the Scan to BIM domain. The ideal candidate should have strong communication skills, excellent client handling capabilities, and a solid understanding of Scan to BIM workflows, BIM services, and AEC industry practices.
The candidate will be responsible for managing key accounts, identifying upselling opportunities, coordinating with internal production teams, handling client communications during US business hours, and ensuring long-term customer satisfaction and revenue growth.
This role requires a proactive professional who can independently manage client relationships, conduct meetings with US clients, understand technical requirements, and convert opportunities into recurring business.
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Key Responsibilities
Client Relationship Management
•Manage and maintain relationships with existing US-based Scan to BIM clients.
•Act as the primary point of contact for key accounts.
•Build long-term partnerships through regular communication and proactive engagement.
•Understand client pain points and provide suitable BIM/Scan to BIM solutions.
•Conduct regular client meetings, presentations, and business review calls.
Sales & Business Growth
•Identify upselling and cross-selling opportunities within existing accounts.
•Generate additional business opportunities from current clients.
•Coordinate with the sales and delivery teams for proposal submissions and estimations.
•Support revenue growth targets for the Scan to BIM business unit.
•Follow up on leads, proposals, and pending opportunities.
Account Coordination
•Coordinate between clients and internal BIM production teams.
•Ensure smooth execution of projects and timely communication.
•Monitor project progress, delivery timelines, and client expectations.
•Handle escalation management and client concerns professionally.
Technical Understanding
•Understand Scan to BIM workflows, point cloud data, LOD requirements, and BIM deliverables.
•Discuss technical requirements confidently with clients and internal teams.
•Work closely with BIM managers and project teams for accurate scope understanding.
Reporting & Documentation
•Maintain CRM updates, account status reports, meeting MOMs, and pipeline tracking.
•Prepare account growth plans and forecasting reports.
•Track client feedback and satisfaction metrics.
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Required Skills & Qualifications
Mandatory Skills
•Strong communication and presentation skills.
•Excellent spoken and written English.
•Experience handling US clients directly.
•Comfortable working in night shifts aligned with US time zones.
•Strong account management and relationship-building skills.
•Good understanding of Scan to BIM and BIM services.
•Ability to understand technical project requirements.
•Strong negotiation and follow-up skills.
•Ability to coordinate across multiple departments.
Technical Knowledge Preferred
•Scan to BIM workflows
•Point Cloud processing
•LOD standards
•AEC industry knowledge
Experience Requirements
•Minimum 5+ years in Account Management / Sales / Business Development.
•At least 2–3 years of experience in BIM or Scan to BIM industry preferred.
•Experience handling international clients, especially US clients.
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Preferred Candidate Profile
•Strong interpersonal and client-facing personality.
•Self-motivated and target-oriented.
•Professional email communication and meeting management skills.
•Ability to handle client pressure and critical situations.
•Strong commercial understanding and business acumen.
•Experience in service-based engineering/BIM companies preferred.
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Shift Timing
•Night Shift (US Time Zone Support)
•Flexible availability based on client meetings and business requirements.