Key Accounts Manager

Job Description Key Account Manager (Telecom, 3–5 Years Experience)

Position Overview

We are seeking a motivated Key Account Manager (KAM) with 3–5 years of experience in the telecommunications industry to manage and expand relationships with enterprise and corporate clients. The role involves ensuring customer satisfaction, driving account growth, and achieving sales and revenue targets through effective relationship management and solution selling.

Key Responsibilities

• Client Relationship Management
• Act as the single point of contact for assigned telecom enterprise accounts.
• Build and maintain strong, long-term relationships with decision-makers and influencers.
• Understand client telecom needs (voice, data, internet, cloud, IoT, managed services) and align solutions accordingly.
• Sales & Revenue Growth
• Meet and exceed sales and revenue targets for assigned accounts.
• Identify opportunities for upselling and cross-selling telecom solutions (MPLS, SIP, SD-WAN, mobility, etc.).
• Drive renewals and ensure minimal churn.
• Account Management
• Develop account plans and growth strategies for assigned clients.
• Coordinate with technical, presales, and service delivery teams to ensure smooth deployment and service quality.
• Resolve customer escalations in collaboration with internal support teams.
• Market & Reporting
• Track account performance and prepare periodic business reviews.
• Gather client feedback, competitor insights, and market intelligence to help shape offerings.
• Provide management with sales forecasts and pipeline updates.

Required Skills & Qualifications

• Bachelor’s degree in Business, Marketing, Telecommunications, or related field.
• 3–5 years of experience in Key Account Management, B2B Sales, or Client Servicing in the Telecom/ISP/ICT industry.
• Strong understanding of telecom products & services (MPLS, Leased Line, Internet, Voice, Cloud, IoT, Data Centre solutions).
• Excellent communication, negotiation, and presentation skills.
• Ability to handle enterprise clients and deliver customer-focused solutions.
• Proficiency in MS Office; familiarity with CRM tools (Salesforce, Zoho, etc.) is a plus.

Good to Have

• Exposure to enterprise telecom accounts in BFSI, IT/ITES, or Manufacturing sectors.
• Basic technical understanding of network & telecom architecture.
• Certifications in sales or account management (e.g., Key Account Management, Solution Selling).