Key Accounts Manager

JOB TITLE: Key Account Manager- Modern Trade/Quick Commerce

JOB DESCRIPTION: The Key Account Manager will be responsible for the end to end management of key modern trade, and quick-commerce accounts such as Amazon, Flipkart, BigBasket, Reliance, DMart, Blinkit, Swiggy, Zepto, etc. The role will focus on driving revenue growth, achieving monthly and annual business targets, managing platform operations, promotions, commercial activities, reconciliations, and building strong relationships with key external partners.

Key Account & Relationship Management

Develop and maintain strong relationships with assigned key account and marketplace partners. • Act as primary point of contact between Internal and External accounts. • Understand account requirements and identify opportunities for business growth.

Business & Sales Management

Review sales plans and business performance on daily basis. • Deliver monthly and annual business targets in line with brand objective and joint business plans. • Coordinate and Collaborate with Key stake holders (Distribution Centre, Branch, Supply Chain, and other internal teams) to ensure achievement of monthly business targets

Platform operations

• Ensure smooth day to day operations across all external platforms ensuring 100% Fill rates. • Drive optimum fill rates and minimize stock outs. • Coordinating with the supply chain team ensuring timely order fulfilment and deliveries, also helping team to get appointment with in stipulated timeline • Resolve operational issues and ensure timely closure of escalations. • Ensure accuracy and high quality of product content across platforms.

Finance, Reconciliation & Commercials

Ensure timely reconciliation of accounts and follow up on outstanding payments. • Ensure payments are received as per agreed commercial terms. • Coordinate with internal and external stakeholders for monthly and quarterly reconciliations. • Track and resolve commercial discrepancies and claims.

DESIRED CANDIDATE PROFILE:

• Graduate in any discipline.
• 5+ years of relevant experience, with significant experience managing modern trade, and/or quick-commerce accounts.
• Hands on experience with platforms such as Amazon, Flipkart, BigBasket, Reliance, DMart, Blinkit, Swiggy, Zepto, Nykaa, or similar platforms. • Strong understanding of marketplace operations, sales planning, promotions, and account management.
• Strong reconciliation and accounting skills.
• Excellent communication and negotiation skills.
• Strong proficiency in Excel and business analytics.
• Demonstrated ability to independently manage accounts and deliver business targets.

Reporting to National Key Accounts Manager

Team / IC Individual contributor

Internal Stakeholders Distribution/Supply chain, Growth/Marketing, Finance, Product

External Stakeholders Account managers of Ecom Platforms/Marketplaces, vendors