Key Accounts Manager

Role & responsibilities

Account Management & Client Servicing:

• Build and maintain strong, long-lasting relationships with key accounts including corporates, travel management companies (TMCs), travel agencies, and B2B distributors.
• Understand clients' business models, travel behaviors, and seasonal needs to proactively offer relevant and competitive holiday packages.
• Ensure high levels of client satisfaction through regular engagement, service excellence, and timely resolution of queries or issues.

Sales & Revenue Generation:

• Develop and execute account-specific sales plans to meet and exceed assigned revenue and profitability targets.
• Identify new business opportunities within existing accounts and generate leads for cross-selling and upselling.

• Prepare and deliver impactful business proposals, client presentations, and pricing negotiations.

• Track, analyse, and report sales performance metrics regularly, and forecast revenue from key accounts. Strategic Planning & Market Expansion: • Identify new segments, corporate clusters, and strategic B2B partnerships to expand the holiday packages vertical. • Monitor market trends, competitor activities, and customer feedback to optimize offerings and pricing strategies. • Collaborate with the product team to tailor holiday packages based on market demand and client feedback. Collaboration & Internal Coordination: • Work closely with operations, marketing, finance, and customer support teams to ensure seamless onboarding, fulfilment, and after-sales service.

Preferred candidate profile

• Experience in selling customized leisure or MICE (Meetings, Incentives, Conferences & Exhibitions) travel packages.

• Familiarity with Online travel portals, CRM etc.

• Exposure to international destinations and understanding of outbound travel dynamics.