Key Accounts Manager

Roles and Responsibilities :

• Manage a portfolio of key clients, ensuring high levels of client satisfaction and retention through proactive account planning, relationship building, and issue resolution.
• Develop and execute strategies to increase revenue growth through upselling and cross-selling opportunities within existing accounts.
• Collaborate with internal teams (e.g., sales, marketing) to identify new business development opportunities and develop plans to capitalize on them.
• Analyze client data to inform strategic decisions around account expansion, contraction, or discontinuation.

Job Requirements :

• 3-10 years of experience in B2C or B2B/B2C key account management or similar role.
• Proven track record of successful client retention and acquisition through effective relationship-building skills.
• Strong understanding of the internet industry trends and competitive landscape.