Key Accounts Manager

Role & responsibilities :

1. Platform & Account Management:

• Own day-to-day management of all assigned e-commerce and quick-commerce platforms, and act as the primary point of contact for platform category managers and account managers.
• Build strong working relationships with platform teams to secure visibility, deal slots, event participation and category support.
• Ensure catalogue health: accurate listings, titles, images, A+ / rich content, pricing and compliance with each platform's guidelines.
• Resolve account issues (listing suppressions, buy-box loss, pricing errors, claims, escalations) quickly and track them to closure.

2. Business Planning & Growth:

• Build monthly and quarterly account plans with clear targets for revenue, contribution margin and market share.
• Plan and execute sale events and promotions (e.g. Prime Day, Great Indian Festival, Big Billion Days), deals, coupons and bundles.
• Identify growth opportunities through new SKUs, combo packs, assortment expansion and new platforms.
• Support new product launches on e-commerce platforms, from listing setup to launch visibility.

3. Commercial Negotiation & Profitability:

• Negotiate margins, trade terms, promotional funding and visibility investments with platforms, while protecting contribution margin.
• Understand and monitor platform economics (commissions, fees, logistics costs, returns, ad spends) at SKU level.
• Coordinate with finance on payment reconciliation, claims, deductions, returns and chargebacks.

4. Inventory & Supply Coordination:

• Forecast SKU-level demand for each platform and share requirements with supply chain in advance.
• Manage POs, replenishment and fill rates; minimize stock-outs, aged inventory and short supplies.
• Track in-stock rates and inventory cover across warehouses and fulfilment centers.

5. Quick Commerce Operations:

• Drive availability at city and dark-store level; track and fix out-of-stocks by city, SKU and platform.
• Manage the PO cycle end to end: PO acceptance, appointments, timely deliveries, fill rates and GRN issues.
• Ensure compliance with platform norms on shelf life, packaging, labelling and delivery.
• Plan city-wise assortment and expansion into new cities and dark stores with the supply chain team.
• Manage quick-commerce visibility levers such as in-app ads, banners, category placements and platform promotions.

6. Advertising & Visibility (with Marketing):

• Work with the performance marketing team / agency on sponsored ads across marketplaces and quick-commerce platforms budgets, keywords and ROAS / ACoS targets.
• Monitor search ranking, conversion, ratings and reviews; flag product or quality concerns to the relevant teams.

7. Performance Tracking & Reporting:

• Track key account metrics by platform (and by city for quick commerce): revenue, contribution margin, ad efficiency, in-stock %, fill rate, conversion and ratings.
• Prepare weekly and monthly performance reports (MIS) for management, with root causes for gaps and clear action plans.

8. Market & Competitor Analysis:

• Track competitor pricing, launches, promotions, availability and category trends on each platform.
• Use these insights to recommend pricing, promotion and assortment actions.