Key Accounts Manager

Position: Key Account Manager - Flipkart
Department: Sales / E-Commerce
Location: Gurugram
Industry: Footwear / E-Commerce
Reporting To: Business Head / Sales Head

Job Summary

We are looking for an experienced Key Account Manager - Flipkart to manage and grow the
companys business on the Flipkart marketplace.The candidate will be responsible for driving sales and GMV growth, managing the Flipkart account, coordinating with category and account managers, monitoring inventory and product listings, planning promotions, and ensuring smooth day-to-day marketplace operations.

Key Responsibilities

1) Flipkart Account Management
Manage the day-to-day business relationship with Flipkart.
Develop and maintain strong relationships with Flipkart buyers, category managers, and
account managers.
Act as the primary point of contact for all account-related matters.
Understand Flipkarts business requirements, commercial terms, targets, and growth
opportunities.
Conduct regular account reviews and prepare performance reports for management.
Sales GMV Growth
Achieve monthly, quarterly, and annual sales and GMV targets.
Develop account-specific strategies to increase sales and market share.
Monitor GMV, revenue, sell-through, ASP, margins, and overall account performance.
Identify opportunities to expand product assortment and SKU presence.
Plan and execute seasonal sales, promotional campaigns, and marketplace events.
Analyze sales trends and implement corrective actions to improve performance.

2) Product Catalogue Management
Ensure all products are correctly listed and updated on Flipkart.
Coordinate with the catalogue team for product titles, descriptions, images, attributes,
pricing, and other content.

Ensure timely onboarding of new products and SKUs.
Monitor product visibility, ratings, reviews, and customer feedback.
Identify opportunities to improve product visibility and conversion.
Inventory Order Management
Monitor inventory and product availability on Flipkart.
Coordinate with the warehouse and supply chain teams for timely replenishment.
Minimize stock-outs and ensure availability of fast-moving products.
Track orders, cancellations, returns, and fulfillment performance.
Resolve inventory and order-related issues in coordination with internal teams and
Flipkart.

3) Commercial Operational Management
Coordinate with Finance regarding invoices, payments, claims, deductions, and credit
notes.
Monitor commissions, discounts, promotional investments, and account margins.
Support commercial negotiations with Flipkart.
Follow up on pending claims and commercial issues.
Ensure timely resolution of operational and account-related concerns.

4) Market Competitor Analysis
Monitor competitor pricing, product assortment, promotions, and marketplace activities.
Analyze market trends and customer buying patterns.
Provide insights and recommendations to improve sales and product performance.
Identify new opportunities for business growth on Flipkart.

5) Key Performance Indicators (KPIs)
Achievement of Flipkart sales and GMV targets.
Account growth and profitability.
Sell-through and conversion.
SKU onboarding and assortment expansion.
Inventory availability and stock-out reduction.
Product visibility and performance.
Promotional campaign performance.
Order fulfillment and operational efficiency.
Timely resolution of account and commercial issues.

Candidate Profile
Experience: 3-7 years in Key Account Management, E-Commerce, Marketplace
Management, or Online Retail.

Prior experience handling Flipkart is strongly preferred.
Experience in footwear, fashion, apparel, lifestyle, FMCG, or consumer goods will
be an advantage.
Strong understanding of Flipkart marketplace operations.
Strong analytical, negotiation, and communication skills.
Good knowledge of MS Excel and marketplace sales analytics.
Strong stakeholder and relationship-management skills.
Ability to work with multiple internal teams and meet sales targets.

Education
Graduate in any discipline.
MBA/PGDM in Sales, Marketing, E-Commerce, or Business Management will be an
added advantage.

Key Skills
Flipkart Key Account Management
E-Commerce / Marketplace Management
Sales GMV Growth
Business Development
Account Buyer Management
Inventory Order Management
Commercial Negotiation
Promotional Planning
Sales Analytics
MS Excel
Cross-Functional Coordination