Key Accounts Manager

Skills

• Working knowledge of MS Excel, CRM and sales reporting
• Strong B2B sales and key account management skills
• Excellent communication, relationship-building and negotiation abilities
• Strong customer acquisition, retention and follow-up skills
• Commercial understanding of pricing, margins, credit terms and collections
• Strong presentation, selling and closing skills
• Analytical and problem-solving abilities

Key Responsibilities

• Manage and grow key B2B jewellery accounts and build strong client relationships.
• Acquire new customers through market mapping, networking, field visits and industry events.
• Understand customer needs and drive revenue through repeat business, upselling and cross-selling.
• Manage the complete sales cycle, including presentations, quotations, negotiations, order closure and follow-up.
• Coordinate with internal teams for pricing, orders, dispatch, collections and after-sales service.
• Monitor market trends, competitors, account performance and sales targets.
• Maintain CRM records, sales pipelines and forecasts, and provide regular business updates to management.