Key Accounts Manager

Role & responsibilities

Role & responsibilities

• Develop and maintain strong relationships with Key Customers, understanding their business objectives, and aligning them with our cutting-edge technology solutions.
• Perform daily Customer visits & Updation of CVR & Account Information System.
• Identify upselling and cross-selling opportunities, delivering innovative solutions that provide added value and contribute to the company's sales targets.
• Act as a customer contact point within the organization, ensuring client feedback is heard and acted upon to reach win-win resolutions and enhance service delivery.
• Create and execute strategic account plans to maximize revenue and profitability from key accounts while meeting Customers' evolving needs.
• Stay abreast of industry trends, competitors, and market dynamics, providing Customers with valuable insights and positioning them for success.
• Collaborate with internal teams, including product development and marketing, to deliver seamless service and solutions to key accounts.
• Adhere to 100% CAF/ Customer Documentation and Payment collection compliance and updation.

Preferred candidate profile

Graduates, preferably MBAs with a minimum of 3 years of relevant experience; candidates with higher experience will be considered for suitable roles. Preferably from the Telecom/ISP industry.

• Demonstrated expertise as a Key Account Manager with a proactive approach in a B2B service industry or a similar client-facing role within the technology sector.

• Proven sales prowess, consistently meeting or surpassing sales targets.

• Strong proficiency in key account management, presentation delivery, communication, and relationship-building.

• Familiarity with CRM software and adeptness in utilizing data analysis tools.

• Strategic mindset with a thorough comprehension of market trends and industry advancements.

• Ability to thrive in a dynamic and fast-paced environment.