Key Accounts Manager

We are hiring for one of our clients, a well-established company in the telecom domain, specializing in telecom infrastructure and solutions.

Job Title: Key Account Manager (KAM)

Industry: Telecom / Telecom Infrastructure / Telecom Solutions

Experience: 20+ years

Location: Mumbai

Job Overview-

We are looking for an experienced Key Account Manager to manage and grow strategic telecom accounts. The ideal candidate should have 20+ years of experience in the telecom industry, with at least 5 years in senior management, leadership, strategic account management, or business development roles.

The candidate should have a strong understanding of the telecom ecosystem, established relationships with senior stakeholders and decision-makers, and proven experience in managing large telecom accounts and driving new business opportunities.

Key Responsibilities-

• Own and manage strategic telecom accounts, acting as the primary point of contact for key customers.
• Build and maintain strong relationships with senior stakeholders, decision-makers, business heads, and procurement teams.
• Develop and execute account strategies to strengthen customer relationships and drive business growth.
• Identify and develop new business opportunities within existing accounts.
• Drive revenue growth through cross-selling, upselling, and expansion of existing customer engagements.
• Understand customer requirements and work closely with internal teams to develop appropriate solutions and proposals.
• Manage opportunities related to telecom projects, network deployment, O&M, field operations, infrastructure, and related services.
• Lead commercial discussions, negotiations, proposals, and business closures with customers.
• Coordinate with project, operations, engineering, commercial, finance, and delivery teams to ensure smooth execution of customer requirements.
• Monitor account performance, sales pipeline, revenue opportunities, customer requirements, and upcoming projects.
• Develop strong knowledge of customer business priorities, market developments, and the broader telecom ecosystem.
• Represent the organization in senior-level customer meetings and strategic business discussions.
• Independently manage the assigned account and take ownership of customer engagement, opportunity development, and business growth.

Key Requirements-

• 20+ years of overall experience in the Telecom / Telecom Infrastructure / Telecom Solutions industry.
• 5+ years of experience in senior/leadership, strategic account management, or business development roles.
• Strong existing network with senior stakeholders and decision-makers within telecom operators and related organizations.
• Proven experience managing large telecom accounts and strategic client relationships.
• Strong business development, commercial, negotiation, and stakeholder management skills.
• Experience across telecom projects, O&M, network deployment, field operations, infrastructure, and service opportunities.
• Demonstrated ability to independently manage strategic accounts and drive new business.
• Strong understanding of the telecom ecosystem, customer landscape, and business decision-making processes.
• Excellent relationship management, communication, presentation, and negotiation skills.

Preferred Profile-

• Candidates with an established network across major telecom operators and the wider telecom ecosystem will be preferred.
• Experience managing complex, high-value telecom accounts and multi-stakeholder engagements will be an advantage.
• Mumbai-based candidates with a strong telecom industry network will be preferred.