Key Accounts Manager

Job Summary:

A Key Account Manager is responsible for managing and nurturing relationships with an organizations most important clients, driving revenue growth, and overseeing the profitability (P&L) of key accounts. This role is pivotal in ensuring client satisfaction, retention, and business expansion through strategic account planning, high-level negotiations, and cross functional collaboration.

Key Responsibilities:

1) Drive strategies for client engagements for greater market penetration and profitability

2) B2B sales specialist driving revenue through sales maximization in the designation accounts

3) Improve revenue growth by demand creation and improved quality of engagement

4) Focus on growing and developing existing accounts, together with generating new business

5) Manage sales performance to key business metrics including margin targets

JOB DESCRIPTION

Competencies:

• Client Centricity: understand internal/external clients (e.g. committees, working groups, country representatives, etc.,) needs and concerns in the short too long- term and to provide sound recommendations and/or solutions.
• Diplomatic Sensitivity: understanding other people. It includes the ability to hear accurately and understand unspoken, partly expressed thoughts, feelings and concerns of others. Included in this competency is an emphasis on cross-cultural sensitivity
• Strategic Networking: working to build and maintain friendly, trustworthy and open internal and external relationships and networks with people who are, or might become, important actors in achieving strategic-related goals
• Developing Talent: fostering an environment that will encourage professional and personal growth and the transfer of knowledge to future talent