Key Accounts Manager

Role & Responsibilities

• Generate new business opportunities through outbound calling, email campaigns, LinkedIn and other lead-generation activities.
• Identify and qualify prospective B2B customers and generate sales leads.
• Manage existing customer accounts and identify opportunities for cross-selling and up-selling.
• Develop strong relationships with customers and understand their business and technology requirements.
• Drive sales of telecom, IT, networking, cloud and managed services solutions.
• Coordinate with the field sales team for qualified leads, customer meetings and opportunity conversion.
• Maintain a healthy sales pipeline and ensure regular follow-up with prospects and customers.
• Achieve assigned monthly, quarterly and annual revenue targets.
• Prepare sales reports, track opportunities and maintain accurate information in the CRM.
• Monitor customer requirements and identify additional business opportunities within existing accounts.
• Work closely with internal teams to ensure smooth customer onboarding and service delivery.
• Take ownership of revenue generation and contribute to overall business growth.

Revenue Management

• Own and achieve assigned revenue targets.
• Track monthly recurring revenue (MRR), new business and additional revenue from existing customers.
• Monitor the sales pipeline and ensure sufficient opportunities to achieve revenue targets.
• Identify revenue gaps and develop action plans to close them.
• Drive cross-selling and up-selling to increase revenue from existing accounts.
• Review sales performance regularly and provide accurate revenue forecasts.

Preferred Candidate Profile

• Graduate/MBA with 510 years of experience in B2B sales / inside sales / telecom / IT sales.
• Experience in Telecom, Internet, Networking, Cloud, Cybersecurity, SaaS or Managed Services will be preferred.
• Proven experience in lead generation, new business development and account management.
• Strong understanding of B2B sales and consultative selling.
• Experience in achieving revenue and sales targets.
• Strong communication, negotiation and relationship-management skills.
• Ability to identify decision-makers and engage with CXO, CIO, CTO, IT Head, Network Head and Business Owners.
• Strong follow-up skills and ability to manage multiple opportunities simultaneously.
• Hands-on experience with CRM and sales reporting tools.
• Target-oriented, self-motivated and comfortable working in a performance-driven environment.
• Should have a strong hunter mentality for acquiring new customers as well as the ability to grow existing accounts.