Key Accounts Manager

Planning and Budgeting 

• Prepare targets for sales of products with the Alliances on a quarterly basis in terms of throughput targets, revenue targets etc.
• Prepare quarterly plans for customer acquisition and product penetration
• Prepare budget plans for direct and indirect allowances to increase visibility and reach of APBL on online platforms 
• Prepare plans for identifying and onboarding new partners which adhere to the set benchmarks
• Prepare campaign and marketing strategies in collaboration with partners and plan budget for the same
• Prepare plans for integration driven transactions and roll out offers to ensure visibility across large format retails

Monitoring and Cross-selling 

• Analyse existing alliances and product mix present with each of the existing online and offline retail alliances and identify opportunities for cross-selling the products
• Identify areas of opportunities by capitalizing existing relationships, implement strategies to increase the interface for e.g. reverse integration with the alliances and offer service at all distribution level
• Create plans for cross selling opportunities and share with supervisor for review, coordinate with the product teams for creating GTM strategy for the alliances
• Partner Onboarding 
• Collect documents from the partners and coordinate with central team to fulfil all technical formalities to ensure seamless onboarding of partners
• Coordinate with central operations team to handle any issue faced by partners during onboarding

Product Feedback 

• Maintain a constant dialog with the product team and the alliances on the customer needs, analyse gaps and prepare plans to bridge the gaps and share with the supervisor for review
• Provide feedback to customer services teams and participate in customer experience planning and testing to improve customer satisfaction
• Relationship Management and Networking
• Maintain relationship with the existing alliances and ensure timely resolution of issues raised by partners and aggregators through coordination with relevant internal teams
• Create use cases and business streams for payment gateways and train team to take on these responsibilities in his absence to ensure and maintain good relations