Key Accounts Manager

Job Title: Key Account Manager (E-commerce & B2B)

Company: Colombian Brew Coffee

Location: Pune (In-Office)

Job Type: Full-Time (No travel required)

Compensation: 4,00,000 8,00,000 per annum

Eligibility: Female candidates only

Experience: 1–5 years

About Colombian Brew Coffee

Colombian Brew Coffee is a fast-growing, premium FMCG beverage brand known for its specialty blends, flavored coffees, and expanding presence across premier online marketplaces, quick commerce, modern trade, and institutional gifting partnerships.

Role Overview

We are hiring a structured, numbers-driven, and articulate Key Account Manager to oversee day-to-day operations and growth across our core E-commerce platforms and B2B institutional accounts.

This role is centered on platform relationship management, catalog/stock health, order pipeline execution, and corporate client fulfillment. This is an inbound, account-servicing, and operational growth role—no cold calling, random pitching, or field travel involved.

Key Responsibilities

• E-commerce Key Account Management:
  
• Manage daily operations across key marketplace accounts (Amazon, Flipkart, Smytten, etc.).
• Monitor stock levels, track inventory fill rates (PO fulfillment), and coordinate with the warehouse/dispatch team to minimize stockouts and avoid penalties.
• Oversee catalog maintenance, product listing accuracy, deals/promotions scheduling, and brand store hygiene.
• Analyze platform-wise sales data, returns, and order metrics to flag trends and operational bottlenecks.

• B2B & Institutional Client Servicing:
  
• Act as the dedicated account lead for corporate gifting clients, cafes, institutional buyers, and repeat wholesale buyers.
• Process incoming bulk inquiries: prepare formal commercial quotes, verify packaging/customization requirements, and track orders from payment confirmation to final delivery.
• Build strong rapport with existing B2B accounts to ensure seamless recurring orders and proactive replenishment.

• Account Communication & Operations Coordination:
  
• Resolve any high-priority order issues, vendor-panel tickets, or client escalations promptly and professionally.
• Work closely with internal production, logistics, and packaging teams to ensure SLA compliance across both B2B dispatches and marketplace bulk shipments.

Candidate Profile & Requirements

• Experience: 1–5 years in Key Account Management, E-commerce Operations, or B2B Client Coordination (preferably in FMCG, D2C, or consumer goods).
• Communication: Flawless written and verbal English communication. High professional standards for email exchanges and vendor/client interactions.
• Analytical & Operational Skills: Proficiency in MS Excel/Google Sheets (VLOOKUP, basic data analysis, order sheets) and comfort navigating marketplace seller/vendor portals.
• Work Setup: Full-time, dedicated in-office role based in Pune (no field travel required).

What We Offer

• Fixed CTC of 4.0 – 8.0 LPA.
• Direct ownership of high-volume marketplace channels and institutional partnerships.
• High-impact exposure to supply chain, catalog growth, and multi-channel FMCG operations.