Key Accounts Manager

Location: Surat
Department: Key Account Management
Experience: 3-10 Years
Employment Type: Full-Time, Permanent
Qualification: Graduate in Business Administration, Sales, or a relevant field

About NimbusPost

NimbusPost is a leading logistics solutions provider helping D2C brands and online businesses simplify and scale their logistics. Our platform combines shipping technology, a multi-courier network, warehousing & fulfillment, and data-driven solutions to create a seamless logistics experience.

Role Overview

We are looking for a Key Accounts Manager to manage and grow relationships with our key clients. The role will focus on client retention, revenue growth, problem-solving, and identifying opportunities to expand business with existing accounts.

Key Responsibilities

• Manage and strengthen relationships with a portfolio of key clients.
• Understand client requirements, business needs, and challenges.
• Drive revenue growth through upselling and cross-selling opportunities.
• Ensure timely delivery of products and services as per client expectations.
• Act as the primary point of contact between clients and internal teams.
• Resolve customer issues and complaints to ensure high client satisfaction.
• Identify opportunities for business expansion within existing accounts.
• Coordinate with Operations, Sales, and other internal teams to ensure smooth service delivery.
• Track account performance and prepare regular reports and forecasts.
• Maintain strong client relationships to improve retention and reduce churn.

What Were Looking For

• 3–10 years of experience in Key Account Management / Sales / Client Management.
• Experience in the logistics industry will be preferred.
• Strong understanding of sales and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to understand customer requirements and provide effective solutions.
• Strong negotiation and problem-solving skills.
• Good organizational and stakeholder management skills.
• Target-oriented with a strong focus on customer satisfaction and revenue growth.

Why Join NimbusPost?

• Opportunity to build your career in Key Account Management.
• Work with high-value clients and leading D2C brands.
• Fast-paced and growth-oriented work environment.
• Strong learning and career development opportunities.
• Competitive compensation.