Key Accounts Manager

Key Account Manager (KAM)

Location- Chennai

Job Summary

The Key Account Manager (KAM) is responsible for acquiring, managing, and growing strategic enterprise accounts. The role involves building strong customer relationships, identifying business opportunities, ensuring customer satisfaction, and achieving sales and revenue targets.

Key Responsibilities

• Develop and maintain strong relationships with key enterprise customers.
• Act as the primary point of contact for assigned accounts.
• Drive revenue growth through upselling and cross-selling telecom and broadband solutions.
• Understand customer business needs and propose suitable connectivity and managed service solutions.
• Monitor account performance and ensure achievement of sales targets.
• Conduct client meetings, presentations, and contract negotiations.
• Coordinate with internal teams such as technical support, service delivery, and marketing for seamless customer service.
• Resolve customer issues and manage escalations effectively.
• Track market trends and identify new business opportunities.
• Maintain accurate customer records and pipeline data using CRM tools.

Preferred Qualifications

• Graduate degree; MBA preferred.
• 4 to 7+ years of experience in Telecom, ISP, Broadband, IT Services, or Enterprise Sales.
• Proven track record in achieving sales targets and managing enterprise customers.