Key Accounts Manager

Job Title: Key Account Manager (Large Format Retail)

Role & responsibilities

• Manage and grow the Shop-in-Shop (SiS) business across Large Format Retail (LFR) and Modern Trade partners such as Lifestyle, Shoppers Stop, Centro, etc.
• Drive monthly sales, profitability, productivity and business growth across assigned key accounts.
• Manage strong relationships with key account buyers, department stores and store teams.
• Identify and onboard new SiS locations and drive retail expansion and store expansion opportunities.
• Manage day-to-day retail operations across assigned SiS counters, ensuring smooth execution and adherence to company standards.
• Recruit, train, deploy and manage sales staff/promoters across multiple locations.
• Monitor counter-wise sales, productivity, manpower and operational performance and implement action plans to improve results.
• Ensure optimum inventory availability, replenishment, stock rotation and sell-through across counters.
• Ensure adherence to visual merchandising, brand guidelines, SOPs and operational standards.
• Conduct regular store visits and audits to monitor sales, staff performance, inventory, VM and overall counter execution.
• Coordinate with Merchandising, Operations, Supply Chain, Finance and Marketing teams for seamless execution.
• Resolve day-to-day operational, stock, manpower and commercial issues with retail partners.
• Track competitor activity, market trends and identify opportunities for business development and retail expansion.
• Analyse sales and store performance reports and implement corrective measures for underperforming locations.

Preferred candidate profile

• Mandatory: Proven experience in managing and expanding a Shop-in-Shop/Large Format Retail business for a leading fashion, footwear, apparel, sports or lifestyle brand.
• Strong experience in LFR, Modern Trade and Key Account Management Retail.
• Experience managing multiple counters, department stores or retail locations across an assigned area.
• Strong understanding of Retail Operations, sales, inventory, manpower and store performance management.
• Experience in retail expansion, store expansion or business development will be preferred.
• Experience managing sales promoters/store staff, including recruitment, training and performance management.
• Strong relationship-building skills with buyers, key accounts and retail store teams.
• Strong commercial and analytical skills with a proven ability to drive sales, productivity and profitability.
• Willingness to travel across assigned stores/locations.
• Candidates from fashion, footwear, apparel, sports, accessories or lifestyle retail will be preferred.