Key Accounts Manager

Role & responsibilities

Key Responsibilities

• Manage and maintain relationships with key and strategic accounts.
• Understand customer requirements and provide suitable solutions.
• Achieve sales targets and drive revenue growth from key accounts.
• Handle customer inquiries, negotiations, quotations, and order processing.
• Identify upselling and cross-selling opportunities.
• Prepare sales forecasts, account plans, and regular sales reports.
• Coordinate with internal teams including sales, operations, logistics, finance, and customer service.
• Monitor order fulfillment, delivery schedules, payments, and customer issues.
• Resolve customer complaints and ensure high customer satisfaction.
• Conduct regular customer meetings and business reviews.
• Track competitor activities and market trends.
• Maintain accurate customer and sales information in CRM systems.