Key Accounts Manager

Roles and Responsibilities :

• Manage a portfolio of high-value clients, ensuring exceptional client engagement and satisfaction through proactive communication, issue resolution, and strategic planning.
• Develop and maintain strong relationships with key stakeholders to drive business growth, identify new opportunities, and expand existing partnerships.
• Collaborate with internal teams to deliver tailored solutions that meet clients' unique needs, leveraging expertise across sales, marketing, operations, and technical support.
• Analyze client feedback to inform continuous improvement initiatives that enhance overall service quality and customer experience.

Job Requirements :

• 8-12 years of experience in account management or related field (e.g., consulting).
• Proven track record in managing complex projects from initiation to delivery.
• Strong understanding of IT services & consulting industry trends and best practices.
• Excellent written and verbal communication skills for effective collaboration with cross-functional teams.