Key Accounts Manager

Job Role Key Account Manager (KAM)

Location - Malad

Education - B.E. (Electrical) + MBA (Marketing)

Purpose of the Role

The Key Account Manager fosters strong relationships with key premium developers and ensures seamless acquisition, retention, and service delivery for high-value clients. This role requires a proactive approach to customer relationship management, sales and lead generation, service delivery coordination, and financial management. Responsibilities include organizing marketing initiatives, gathering market intelligence, and maintaining accurate data management

Key Roles & Responsibilities

Customer Relationship Management

• Act as SPOC for key premium customers
• Build and maintain long-term relationships with developers and stakeholders
• Ensure effective execution of Personalized Journey Cycle (PJC)

Sales & Lead Generation

• Drive acquisition of ongoing and upcoming projects
• Conduct meetings with decision-makers and pitch AEML services
• Prepare techno-commercial proposals
• Support negotiations for infrastructure and service offerings
• Identify leads via MCGM, MBMC, SRA portals and site surveys

Service Delivery Coordination

• Ensure end-to-end service delivery and supply release
• Coordinate with internal teams and external stakeholders
• Monitor project timelines for timely execution

Marketing & Events

• Organize developer meets, seminars, and knowledge sessions
• Plan logistics and ensure effective execution
• Analyze feedback and implement improvements

Market Intelligence

• Track competitor activities (network expansion, substations, engagements)
• Map data on GIS platforms
• Provide inputs for strategic and process improvements

Data Management & Compliance

• Maintain CRM updates and project tracking
• Ensure accurate PJC data and appointment closures
• Manage ISO documentation and compliance tracking

Financial Management

• Ensure billing efficiency and revenue collection
• Follow up for timely payments for construction power

Customer & Stakeholder Coordination

• Handle customer complaints relating to Meter management and support AEML team in resolving TMC, CGRF, Regulatory, Legal, and Grievance cases.

Reporting & Operational Governance

• Governance over Outdoor staff of Vendor-Partner.
• Support governance reviews and process improvements.

Compliance, Safety & Quality

• Ensure adherence to Electricity Act, MERC regulations, and AEML SOPs.
• Co-ordination with AEML for audit readiness, data integrity, safety compliances, continuous improvement initiatives (Kaizen, Six Sigma, Quality Circles).

Stakeholder Communication Internal & External

Internal

• Network Team
• Accounts & Finance
• Central Engineering Team
• Commercial Team
• Maintenance Team
• Brand & Customer Experience Team
• Customer Service
• HT Construction and Maintenance

External

• Customer
• LEC
• Developer
• Architect
• Politicians

Experience

• 1-2 years in B2B/B2C customer-facing roles

Key Competencies

• Customer Relationship Management
• Sales & Business Development
• Stakeholder Coordination
• Communication & Negotiation Skills
• Problem Solving & Analytical Thinking
• CRM & Data Management

Key Performance Indicators (KPIs)

• Projects acquired and revenue generated
• Customer satisfaction and retention
• On-time service delivery
• Billing collection efficiency
• CRM data accuracy and PJC adherence
• Market intelligence inputs