Key Accounts Manager

Role: Account Manager

Experience; 6 - 8 years

Location - Bengaluru

Shift timings - 2pm - 11 pm

work mode: Hybrid

Role Overview: The Account Manager is responsible for managing and growing relationships with existing clients, ensuring customer satisfaction, identifying business opportunities, and acting as the primary point of contact between the client and the organization.

Key Responsibilities

• Manage and maintain relationships with assigned client accounts.
• Serve as the primary point of contact for client communications and escalations.
• Understand client business needs and provide appropriate solutions.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Monitor account performance and customer satisfaction levels.
• Identify upselling and cross-selling opportunities to increase revenue.
• Prepare and deliver business reviews, reports, and presentations to clients.
• Negotiate contracts, renewals, and commercial agreements.
• Track client requirements and ensure successful project execution.
• Resolve customer issues and concerns in a timely and professional manner.
• Develop account growth strategies and achieve revenue targets.
• Maintain accurate records of client interactions in CRM systems.