Key Accounts Manager

Job Description- Key Account Manager (KAM)

Experience : 1 - 4 Years

Location : Karnataka ,

About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer
of the mobile QR payments revolution in India, Paytm builds technologies that help small
businesses with payments and commerce. Paytms mission is to serve half a billion Indians and
bring them to the mainstream economy with the help of technology.

About the team:
QR is one of Paytm's business tools to help merchants grow and manage their business
through simplicity and data-driven technology.

Role Overview
We are looking for an energetic and customer-focused Key Account Manager to manage and
grow relationships with key merchants. The ideal candidate will be responsible for driving
merchant engagement, increasing payment acceptance, growing GMV, and identifying
opportunities to cross-sell payment solutions.
.
Key Responsibilities
* Manage a portfolio of key merchant accounts and build long-term relationships.
* Drive merchant activation, engagement, and business growth.
* Increase GMV and payment volumes across UPI, QR, Soundbox, and EDC.
* Identify opportunities to cross-sell products such as Soundbox, EDC, Merchant Loans,
Insurance, and other value-added services.
* Conduct regular business reviews with merchants and recommend growth opportunities.
* Coordinate with internal teams to resolve merchant issues quickly.
* Monitor merchant performance and work to improve retention and reduce churn.
* Track competition and market trends to identify new business opportunities.
* Achieve monthly sales, revenue, and activation targets.
Eligibility
* Graduate in any discipline (MBA is an added advantage).
* 1 - 4 years of experience in Key Account Management, B2B Sales, FinTech, Banking,
Payments, Telecom, or FMCG.
* Strong communication, negotiation, and relationship management skills.
* Ability to analyze merchant performance and identify growth opportunities
* Comfortable working in a target-driven environment.
* Proficient in MS Excel and CRM tools.
Preferred Skills
* Experience in merchant acquiring or digital payments.
* Understanding of UPI, QR, POS/EDC, and Soundbox solutions.
* Excellent problem-solving and stakeholder management skills.

Key Performance Indicators (KPIs)
* GMV Growth
* Merchant Activation
* Active Merchant Rate
* Cross-sell Revenue
* Merchant Retention
* Customer Satisfaction
* Target Achievement

Educational Qualification:
Candidates with a bachelor's degree are preferred. However, undergraduate(12 pass) candidates
who possess relevant skills and are willing to build a career in field sales are also encouraged to
apply. Age has to be 18+ Years.

Why join us:
* Work with one of India's leading digital payments ecosystems.
* Fast-paced learning environment with strong career growth opportunities.
* Performance-driven culture with attractive incentives
Compensation:
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users,
21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize
credit for deserving consumers & merchants and we are committed to it. India's largest digital
lending story is brewing here. It's your opportunity to be a part of the story!