Key Accounts Manager (E-Commerce)

About The Role

We're looking for someone who thrives in ambiguity, moves with speed, and treats the business like

their own. You won't be handed playbooks — you'll be writing them.

As a Key Account Manager, you'll lead the growth of select e-commerce or quick commerce accounts

— the ones that move fast and demand even faster thinking.

You'll own everything that moves the needle: P&L, visibility, supply, relationships, and ROI.

If you enjoy solving problems, spotting opportunities, and building with intent — this role's for you.

What You'll Own

P&L Ownership

 Own end-to-end performance for your assigned accounts

 Identify growth levers, plug inefficiencies, and scale sustainably

Platform Relationships

 Build strong connects with category, marketing and commercial teams

 Ensure your platform champions the brand — across campaigns and conversations

Operations & Supply

 Finalize assortments, monitor fill rates, and drive forecasting with SCM

 Ensure hygiene in returns, claims, and reconciliations

Campaigns & Visibility

 Own merchandising, content, pricing, and search/display execution

 Activate impactful campaigns across seasonality, brand moments, and platform events

Planning & Budgeting

 Build the annual marketing calendar for your platforms

 Allocate spends based on brand priorities, seasonality, and ROI

 Track performance and make smart, fast course corrections

Insights & Impact

 Dive deep into consumer behaviour, competitor actions, and platform data

 Translate insights into sharp, executable moves

Cross-functional Hustle

 Collaborate with Brand, SCM, Finance and Analytics teams

 Lead projects across launches, fill-rate improvement, platform audits, and more

What You Bring

 3–7 years in the FMCG / Food industry

 Hands-on experience in e-commerce or quick commerce platforms

 Strong analytical skills, Excel comfort, and decision-making instincts

 Proven ability to manage external stakeholders and internal chaos

 A bias for action, curiosity for data, and hunger to grow

 Bachelor's or MBA from a Tier 1 / Tier 2 institute

Skills: performance marketing,retail category management,ecommerce