Key Accounts Manager - Direct Marketing - Udyog Plus

Job Description Udyog Plus

Position - Udyog Plus

Role Overview:

We are seeking a highly motivated and experienced Business Development Manager with expertise in SME and Insurance Sales to drive the growth of our Udyog Plus business. The ideal candidate will have a strong background in business development, relationship management, and consultative selling, with a proven ability to acquire and expand SME and business-owner customer relationships. The role requires identifying new business opportunities, building strategic partnerships, and delivering customized insurance solutions that address the protection and financial needs of business owners and enterprises.

Key Responsibilities

• Identify, acquire, and develop new SME and business-owner relationships to drive insurance sales.
• Build and execute business development strategies to expand the Udyog Plus customer base.
• Generate leads through networking, referrals, industry associations, and market outreach activities.
• Achieve assigned business targets relating to premium, policy issuance, and customer acquisition.
• Build and maintain strong relationships with key stakeholders, including SMEs, business owners, and corporate decision-makers.
• Understand customer requirements and provide suitable insurance and protection solutions.
• Ensure high levels of customer engagement, satisfaction, and retention.
• Identify new business opportunities and emerging customer segments.
• Analyze market trends, customer needs, and competitor activities to identify growth opportunities.
• Collaborate with internal sales, product, operations, and support teams to deliver seamless customer experiences.
• Provide exceptional service and support to existing customers.
• Drive customer retention, cross-sell, and referral opportunities.

Eligibility & Experience:

Education: Graduate in any discipline. MBA or Postgraduate qualification preferred. Prior experience in SME, MSME, Insurance, Banking, Financial Services, or related sectors preferred.

Key Skills & Competencies:

• Excellent communication and presentation skills.
• Strong negotiation and interpersonal abilities.
• Relationship-building and stakeholder management expertise.
• Strong analytical and problem-solving skills.
• Ability to work independently as well as collaboratively within a team environment.
• Customer-centric and consultative selling approach.
• Results-driven with a strong focus on achieving targets and business outcomes.
• Understanding of SME customer ecosystem and business insurance solutions is preferred.

Key Performance Indicators (KPIs):

• New SME/Business Customer Acquisition
• Premium and Revenue Achievement
• Lead Conversion Ratio
• Customer Retention and Persistency
• Cross-sell and Upsell Performance
• Market Penetration and Business Growth
• Customer Satisfaction and Service Excellence

Preferred Candidate Profile

• Strong network within the SME/MSME ecosystem.
• Passion for sales, business development, and customer relationship management.
• Self-motivated, entrepreneurial, and performance-oriented.
• Ability to thrive in a fast-paced and target-driven environment.