Key Accounts Manager- Client Servicing

Client Relationship Management & Business Growth

• Maintain and nurture long-term relationships with existing clients.
• Identify opportunities to upsell and cross-sell services to increase revenue from

existing accounts.

• Ensure proactive and regular communication with clients to understand their needs

and expectations.

• Serve as the primary point of contact between clients and internal teams.

Revenue Retention

• Maintain strong relationships with existing clients to ensure repeat business.
• Identify opportunities for upselling and cross-selling services.
• Ensure high client satisfaction through timely support and execution.
• Minimize client escalations and business loss.
• Focus on account growth and long-term business retention.
• Monitor client requirements and proactively offer suitable solutions.

Product & Vendor Development

• Identify and develop new products, materials, and branding solutions as per market

trends.

• Source and onboard reliable vendors for production, printing, fabrication, and

logistics.

• Build strong vendor relationships to ensure quality, timely delivery, and competitive

pricing.

• Evaluate vendor performance regularly based on quality and service standards.
• Explore cost-effective and innovative solutions to improve operational efficiency.
• Maintain an updated vendor database and product knowledge.

RFQ & Vendor Management

• Manage Request for Quotation (RFQ) processes from clients efficiently.
• Source, negotiate, and finalize vendors to ensure quality and cost-effectiveness.
• Ensure timely submission of client quotations and finalization of vendor agreements.

Project & Production Coordination

• Oversee production and sampling schedules to ensure alignment with client

requirements.

• Monitor progress and ensure timely delivery of projects without compromising

quality.

• Coordinate with internal teams and vendors to meet project deadlines.

Vendor & Quotation Closure

• Finalize vendors based on pricing, quality, and delivery timelines.
• Negotiate commercial terms and ensure cost-effective closures.
• Prepare and submit client quotations within deadlines.
• Coordinate with vendors for approvals, PO issuance, and execution readiness.
• Ensure proper documentation and closure of vendor agreements and quotations.
• Maintain records of finalized quotations, rates, and vendor details.

Production & Sampling Schedules

• Plan and monitor production and sampling timelines as per client requirements.
• Coordinate with vendors and production teams for timely sample development.
• Ensure sample approvals before bulk production starts.
• Track production progress and resolve delays or execution issues.
• Maintain production schedules to ensure timely project delivery.
• Ensure quality standards are followed during sampling and production stages.

Artwork & Approval Process

• Ensure timely submission, revision, and approval of artwork.
• Work closely with designers and clients to ensure brand guidelines are met.

Financial & Administrative Responsibilities

• Manage invoicing and coordinate closely with finance teams for timely billing.
• Follow up on outstanding payments with clients to ensure smooth cash flow.
• Ensure documentation and contracts are in place for all client transactions.

Dispatch & Quality Checks

• Ensure timely dispatch and delivery of materials/products.
• Coordinate with logistics and vendors for smooth transportation.
• Track delivery status and maintain dispatch records.
• Verify product quality, quantity, finishing, and branding before dispatch.
• Ensure materials match approved artwork and client specifications.
• Resolve quality issues or discrepancies before final delivery.

Invoicing & Payment Follow-up

• Ensure timely and accurate invoice generation as per project completion or dispatch.
• Coordinate with the finance team for billing and documentation.
• Share invoices and supporting documents with clients on time.
• Follow up with clients for pending payments and overdue invoices.
• Maintain payment records and update MIS/reporting regularly.
• Ensure smooth cash flow through timely payment collection and coordination.

Requirements:

• 6+ years of experience in the advertising industry, preferably in client servicing or

business development.

• Strong analytical, negotiation, and communication skills to manage client and

vendor relationships effectively.

• Ability to strategically plan and implement initiatives to enhance client experience.
• A proactive and solution-oriented approach to client management and project

execution.