Key Accounts Manager - Bangalore

Role Overview

As a Key Account Manager at Delhivery, you will own and grow a portfolio of strategic clients, driving revenue expansion, deepening relationships, and delivering best-in-class service. This is an individual contributor role requiring a high-ownership mindset, sharp commercial acumen, and the ability to
navigate complex, multi-stakeholder environments.

Key Responsibilities
• Manage and nurture a portfolio of key enterprise and mid-market clients, ensuring high satisfaction, retention, and long-term value creation.
• Develop and execute tailored account plans with clear revenue targets, growth milestones, and expansion strategies.
• Drive upselling and cross-selling opportunities across Delhivery's suite of logistics and supply chain products.
• Act as the primary point of contact for assigned clients, resolving escalations proactively and coordinating with internal stakeholders (Operations, Finance, Product, Tech).
• Conduct regular business reviews (QBRs/MBRs) with clients to track KPIs, share insights, and align on future growth plans.

Delhivery Limited | Gurugram, India | www.delhivery.com

• Analyze client-level data, market trends, and competitor activity to identify risks, opportunities, and
  strategic actions.
  • Collaborate with onboarding, operations, and product teams to ensure seamless service delivery
  and continuous improvement.
  • Maintain accurate account data, pipeline updates, and forecasts in the CRM system.
  
  Desired Candidate Profile
  
• 2-6 years of experience in Key Account Management, Client Success, or a related B2B
  sales/service role; logistics or supply chain experience preferred.
  • Demonstrated track record of managing and growing multiple enterprise accounts simultaneously.
  • Strong relationship-building skills with the ability to engage and influence stakeholders at multiple
  levels.
  • Excellent communication, presentation, and negotiation skills.
  • Data-driven approach to decision-making; proficiency in Excel/Google Sheets and CRM tools (Salesforce, Zoho, etc.).
  • High ownership mentality with the ability to work independently under pressure and meet revenue targets.
  • Problem-solving orientation able to anticipate client needs and deliver proactive solutions.
  • Bachelor's degree in Business, Commerce, Engineering, or related field; MBA preferred.
  

What We Offer
• Competitive compensation with performance-linked incentives.
• Opportunity to work with India's leading logistics brand and some of the country's largest
enterprise clients.
• High-growth environment with fast career progression paths.
• Collaborative and data-driven work culture with access to best-in-class tools and technology.
• Health insurance, wellness benefits, and flexible work norms