Key Accounts Manager / Area Manager

Area Manager

Job Description:

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. . The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Amazon Operations Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Join the External Fulfillment Operations team as an Area Manager.
As Area Managers for our sellers, you will be responsible for direct people management experience in driving operational performance in a highly metric driven environment. You will also lead many process improvement projects, both for the site and the network, to drive enhancements in key shop floor metrics, viz. Quality, Cost and Delivery

One of your key responsibilities will also be development of your team members.
-You must be flexible to work on weekends and to travel to seller nodes to launch, set up & monitor Flex operations.

•Manage the performance and behavior of up to 06 Amazon Associates through effective 1:1 meetings, coaching, and mentor-ship
• Manage schedules, monitor adherence and attendance of the team
Set up robust processes to drive forecasting accuracy with an objective to minimize cost and maximize customer experience
• Implement performance goals and evaluate against pre-set goals implementing action plans to resolve performance barriers as needed
• Set the vision of the team by managing individual and team performance expectations and goals.
• Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, projects and other Change/ Kaizen initiatives as required.
• Analyze performance metrics to identify areas of opportunity that will drive performance improvement
• Support in product initiatives to reduce contacts by emphasizing on automation
• Support in hiring the right associates
• Solve complex seller issues and proactively connect with stakeholders to reduce dependencies

Key job responsibilities
2+ years of employee and performance management experience Bachelor's degree or equivalent
Work a flexible schedule

A day in the life
• Manage the performance and behavior of up to 06 OE's as directs
• Audit seller visits along with Operation Executives and ensure 100% compliance
Set up robust processes to drive forecasting accuracy with an objective to minimize cost and maximize customer experience
• Implement performance goals and evaluate against pre-set goals implementing action plans to resolve performance barriers as needed
• Analyze performance metrics to identify areas of opportunity that will drive performance improvement
• Support in product initiatives to reduce contacts by emphasizing on automation
• Solve complex seller issues and proactively connect with stakeholders to reduce dependencies

Basic Qualifications

- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent
- Work in a flexible schedule