Key Accounts Executive

1. Client Relationship Management

• Act as the primary point of contact for assigned merchants.
• Build and maintain strong, long-term relationships with Key stakeholders.
• Address and resolve merchant concerns, queries, and escalations in a timely and professional manner.
• Conduct regular review meetings with clients to assess service levels and satisfaction.

2. Onboarding & Integration Support

• Coordinate with internal teams (Tech Support, technical, compliance) to ensure smooth and timely on boarding of merchants.
• Guide merchants through API documentation, integration methods, and best practices.
• Ensure KYCs, agreements, and necessary documentation are completed in line with compliance standards.

3. Revenue & Growth Management

• Monitor transaction volumes, success rates, and revenue generated from assigned merchants.
• Identify upsell and cross-sell opportunities (e.g., EMI, subscription billing, international payments and other products).
• Work with banking operations to check if commercials are aligned and no revenue loss getting observed for any payment modes.

4. Performance Monitoring & Reporting

• Track and analyse payment performance, success ratios, drop-offs ( Eg Merchant Performance Reports , Gateway wise Performance reports )
• Share regular performance reports with merchants and suggest optimization strategies.
• Use MARS dashboards to analyse detailed reports of account performance metrics.

5. Retention & Risk Management

• Proactively prevent merchant churn through regular engagement and problem-solving.
• Collaborate with the risk and compliance team to monitor merchant activity and flag anomalies.
• Ensure adherence to CCAvenue terms of service, fraud prevention policies, and industry compliance norms (PCI-DSS, RBI, etc.).

6. Market Feedback & Product Improvement

• Collect merchant feedback and relay it to product and tech teams for improvement.
• Stay updated with industry trends, competitor offerings, and evolving client expectations.
• Participate in internal strategy sessions to refine product positioning and service offerings.

Skills

Advanced ExcelProblem solvingCommunication